Returns & Refunds

Effective Date: 01.01.2025

At ioTech, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our Returns & Refunds Policy ensures a hassle-free process for resolving your concerns.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging, including all components and accessories.
  • Returns must be initiated within 7 days of receiving your order.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products (unless defective).
  • Gift cards.
  • Sale or clearance items.
  • Products marked as "Final Sale."

3. Initiating a Return

To initiate a return:

  1. Contact us at support@iotechinternational.com with your order number and reason for return.
  2. Our team will provide a Return Merchandise Authorization (RMA) number and instructions.
  3. Pack the item securely, including the RMA number on the shipping label.

4. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Refunds Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved refunds will be processed to your original payment method within [X] business days.
  • Please note that shipping charges are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@iotechinternational.com for assistance.

7. Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us within 7 days of receiving your order.
  2. Provide photos of the damage and your order details.
  3. We will arrange for a replacement or full refund at no additional cost.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card provider as processing times may vary.
  3. If you still have not received your refund, contact us at support@iotechinternational.com.

9. Return Address

All returns should be sent to:

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@iotechinternational.com
Phone: 561-509-0205 ext 5