Returns & Refunds

Effective Date: October 11, 2026

Our 60-Day Money-Back Guarantee

Every product purchased from iotechinternational.com is covered by our 60-day money-back guarantee. If you are not satisfied with a product for any reason, contact us within 60 days of delivery and we will refund the purchase price. The guarantee applies to subscription orders in the same way, counted from the delivery date of the shipment concerned.

1. How to Request a Refund

  1. Email contact@iotechinternational.com within 60 days of delivery with your order number and a short note on why the product did not work for you.
  2. We will confirm your refund by email. In some cases we may ask you to return the remaining product; if so, we will send return instructions and a Return Merchandise Authorization (RMA).
  3. Returns sent without an RMA cannot be processed.

2. Damaged or Incorrect Items

  1. If your order arrives damaged or you received the wrong product, notify us within 60 days of delivery.
  2. Include photos of the item and the packaging.
  3. Once verified, we will arrange a replacement or a full refund at no additional cost, and we cover any return shipping.

3. Return Shipping

  • Return shipping is covered by ioTech when the return is due to our error or shipping damage.
  • Where we ask for a product to be returned under the money-back guarantee, the customer covers return shipping unless we state otherwise.
  • We recommend a trackable shipping service, as we are not responsible for lost return shipments.

4. Refund Process

  • Approved refunds are issued to the original payment method within 5–10 business days of approval, or of receiving the returned item where a return was requested.
  • Original shipping charges are refunded when the return is due to our error or shipping damage; otherwise they are non-refundable.

5. Exchanges

We do not offer general exchanges. Replacements are issued for items confirmed to be damaged or shipped incorrectly. If you would prefer a different product, request a refund under the guarantee and place a new order.

6. Late or Missing Refunds

  1. Check your bank or credit card statement.
  2. Contact your bank or card issuer, as processing times vary.
  3. If the issue persists, contact us at contact@iotechinternational.com.

7. Return Address

Approved returns must be sent to:

ioTech International
170 Commerce Road, Suite 1
Boynton Beach, FL 33426

(Returns sent without prior approval cannot be processed.)

Contact Us

Email: contact@iotechinternational.com
Phone: 561-509-0205 ext. 5
ioTech International, 170 Commerce Road, Suite 1, Boynton Beach, FL 33426